This website is intended for the sale of products and services exclusively to professionals who, by browsing or making a purchase, imply acceptance of these general terms and conditions of subscription and use.
All terms of use may be modified without prior notice by BUBBLY CLOUD – UNIPESSOAL, LDA, which will publish such changes on the website.
bubbly-cloud. neither assumes nor considers itself responsible for malfunctions or disconnections of the operating system that prevent temporary access to the website, nor for any interference or computer viruses.
The content of bubbly-cloud.com/ may not be reproduced or stored without written consent.
The images presented on the site may not faithfully reproduce the color or texture of the materials.
Production time, pricing, and specifications are subject to change without prior notice.
We disclaim any responsibility for delays or inability to process orders, particularly due to errors or insufficient data provided by the customer, as well as delays caused by carriers.
You must register on the website and wait for our confirmation that you are a photography professional; therefore, the process will be much faster if you send us the address of your online store.
All prices mentioned on the website include the applicable VAT.
Only after payment confirmation will bubbly-cloud begin production of the ordered work, starting the production time count.
Cancellations, returns, or exchanges of customized items are not accepted, as they are produced according to the client’s wishes stated in the order note submitted through the website.
The user is fully responsible for the content of the images sent via our website.
By declaring that you have not violated any third-party rights, you guarantee that you hold all existing rights to the submitted images.
In order not to violate the applicable legislation regarding good morals and public order, no illegal content may be uploaded to the website, whether in image form or any other format.
bubbly-cloud undertakes to keep the service operational 24 hours a day. However, we disclaim any responsibility for financial losses resulting from computer failures, breakdowns, or any other problems beyond our control.
We assume no responsibility for data loss, images, files, or any other information occurring during transmission or for any anomalies in the system.
The general terms of this contract may be modified for legal or other reasons and will be included on this website.
Any dispute arising from this contract shall be governed by Portuguese law. The parties, expressly waiving their own jurisdiction, submit to the jurisdiction of the district of Soure.
USER RESPONSIBILITIES
Keep the provided password safe so that it cannot be fraudulently used.
Register with true and accurate information so that billing can be carried out correctly and to avoid tax issues.
Responsibility for the data provided during registration lies exclusively with the customer, who must inform us of any changes, whether in address, name, taxpayer number, or any other information.
PAYMENT TERMS
Immediate payment
Bank transfer:
To make a payment by bank transfer, please use the following bank details:
IBAN: PT50 0045 3172 40397202570 23
BIC/SWIFT: CCCMPTPL
The estimated processing time for this method is 1 to 2 business days after payment confirmation.
It is essential to send proof of transfer to the following email address: info@bubbly-cloud.com. Only under this condition can we successfully process your request.
Multibanco Reference:
This payment option is exclusively available to customers of Portuguese banks.
The estimated processing time for this method is 1 business day after payment confirmation.
Payments via Multibanco reference are processed through the platform provided by IfThenPay, Lda.
Mobile phone number (“MBWAY”):
Use the mobile phone number registered on the “MBWAY” platform to make the payment.
The estimated processing time for this method is 1 business day after payment confirmation.
This payment method is only available to customers of Portuguese banks.
This service is provided by IfThenPay, Lda. and includes an additional cost of 1.7% of the total order value, including VAT and taxes.
“PAYPAL”
We offer the option to pay via “PAYPAL” using a credit/debit card or a duly registered account on the platform.
The estimated processing time for this method is 1 to 2 business days after payment confirmation.
This service is provided by PayPal (Europe) Sarl. and includes an additional fee of 2.9% of the total order value, including VAT and taxes.
TRANSPORT AND DELIVERY TIMES
Shipping companies: Orders will be shipped by one of the following carriers:
- DPD
- ENVILIA
- CTT EXPRESS
Company address pickup option: For our customers’ convenience, we offer the option to collect orders directly at our headquarters, at no additional cost.
Shipping rates: Shipping costs vary depending on the delivery region, according to the following pricing structure:
- Mainland Portugal: €7.90
- Islands (Azores and Madeira): €19.90
- Spain: €8.90
- Rest of Europe: €19.90
Delivery time: The average delivery time for orders may vary between 8 and 10 business days, depending on carrier availability and delivery location.
DATA PROTECTION
AGPL Lda. guarantees, in accordance with Regulation 2016/679 of the European Parliament and of the Council (GDPR), the confidentiality of all data provided by its customers.
Although AGPL Lda. implements strict measures to ensure security in the collection and processing of data, to prevent loss or manipulation, it is important to emphasize that data collection on open networks may result in the circulation of personal data without security guarantees, exposing them to the risk of viewing and use by unauthorized third parties.
It should be noted that, in certain cases, bubbly-cloud. may need to share necessary data with payment service providers, such as IfThenPay, Lda. and PayPal (Europe) Sarl. However, it is important to emphasize that the processing of this data by these providers is their sole responsibility.
bubbly-cloud. reiterates its commitment not to sell or share its customer database with third parties. Furthermore, each customer has the right to request deletion, correction, and access to their data by simply sending a request by email to our services. We are committed to fully respecting our customers’ privacy.
ALTERNATIVE DISPUTE RESOLUTION METHODS (ADR)
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity: Consumer Dispute Arbitration Center of the District of Coimbra.
More information on the Consumer Portal (www.consumidor.pt).
Consumer Dispute Arbitration Center of the District of Coimbra
Avenida Fernão Magalhães, no. 240, 1st Floor, 3000-172 – COIMBRA
Tel.: 239 821 690 (cost of a call to a national landline)
Fax: 239 821 690
Email: geral@centrodearbitragemdecoimbra.com
FREE WITHDRAWAL FORM
In accordance with Decree-Law no. 24/2014 of February 14 applicable to distance contracts, you have the right to freely withdraw from the contract, without giving any reason, within a period of 14 calendar days from the date of contract conclusion or receipt of the goods.
If you wish, you may download, complete, and send by email or mail the standard form below. Please indicate your CUSTOMER number and your ORDER number or reference.
If you return the product within the period indicated above, it will be refunded using the same payment method used to make the payment or, if agreed, using another method.
Contract withdrawal: step by step
Download the form template below.
Fill in your details (name, full address, customer number, and order reference).
Please indicate the product you wish to return.
Indicate the date the contract was concluded (product purchase) and the date you received confirmation of the contract (date of product receipt).
Sign the document.
Send the request:
by email to: info@bubbly-cloud.com
by mail, via registered letter with acknowledgment of receipt, to: info@bubbly-cloud.com